Questions related to the withdrawal period
When you make a purchase on our online store, you have the option to withdraw within 14 days from the receipt of your order.
To exercise your right of withdrawal, simply send us a message using the form available on our website.
You have the option to return the ordered item within 14 days of receiving your package. Before proceeding with the return, please contact us and provide your order number. This will allow our team to handle the administrative aspects and provide you with the exact address for returning the package.
A promotional code can be applied at any time of the year, however, it is limited to one code per order.
Questions related to payment methods.
Yes, all orders placed on our site are protected by SSL (Secure Socket Layer) protocol, ensuring the encryption of your data. Your banking information remains entirely confidential and is never accessible by our services.
We accept VISA, Mastercard, and American Express cards.
After your payment is processed, you will receive an order confirmation email. If you have any questions or concerns, feel free to contact our customer service.
Yes, if you made a payment by mistake, please contact us within 12 hours of placing the order. We will do our best to assist you and resolve the issue. Unfortunately, after this 12-hour period, it will no longer be possible to issue a refund.
We do not currently offer installment payments or payment plans. However, we are continuously exploring different payment options to enhance our customers’ shopping experience.
Questions related to returns and exchanges.
Yes, you have the option to return items from your order within 14 days of the delivery date of your package. Beyond this period, returns or exchanges will no longer be accepted.
First, please contact us and provide your order number. Our team will assess whether the reasons provided justify a return. If the return is approved, our customer service will provide you with the address to which you should send the package. Once we receive your package, we will either send the agreed-upon exchange product or issue a refund, depending on the established agreement. Please note that return shipping costs are the responsibility of the customer.
No, a promotional code can only be used once. If you have already used it, it cannot be reused during an exchange.
You can receive a full refund for your order within 14 days from the delivery date. To do so, you must first return the package to us. The refund will be processed once we have received and verified the contents of the package. Please note that shipping costs are non-refundable, only the price of the item will be refunded.
If your item arrives damaged, please contact us. We will initiate the exchange process. Once we receive the damaged package, we will send you a replacement item.
Yes, the return shipping costs are your responsibility.
The refund may take up to 15 business days from the date we receive the package you returned. Depending on the payment method used, the refund could be processed more quickly.
If you are not home at the time of delivery, the courier will leave the package in your mailbox. However, if the package cannot be placed in your mailbox, it will be transferred to your local post office. In this case, it is important to pick up your package promptly, as it may be returned to us if not collected within a specified timeframe.
If you ordered multiple items, it’s possible that they were shipped separately based on the location of our warehouses and suppliers. Don’t worry, the rest of your order is on its way.
Questions related to delivery.
Delivery usually takes between 8 and 20 business days, but it may exceptionally take up to 25 business days. For French overseas territories (DOM-TOM) and Switzerland, the delivery time may extend up to 30 business days.
We deliver worldwide.
When your package has been shipped, you will receive a shipping confirmation email to inform you.
Our business days are from Monday to Friday, excluding legal holidays.
Deliveries, however, depend on the carriers, which means your package can be delivered from Monday to Saturday.
To track your package, simply go to our tracking page and enter the requested information.
Once your order has been shipped, delivery will be handled by your local postal service.
Once your package is shipped, the local shipping company becomes responsible for it. Therefore, we generally do not cover such incidents, as they are beyond our control. If your package has been lost or stolen, we recommend contacting the delivery company directly. Our customer service is, of course, available to assist and guide you through this process.
Orders placed during the holiday season (Christmas and New Year) may experience an additional processing and/or delivery delay of at least 5 days. We recommend that you consider this delay when making purchases during this period.
It is possible that your package has been delayed by customs or that the delivery office handling your package is dealing with a higher-than-usual volume of parcels. If, despite this, you have not received your package within 30 business days after it was shipped, please contact us so we can investigate the situation.
Please note that processing fees and taxes may be applied when your order goes through customs. These fees are the responsibility of the package recipient. We have no control over these charges, as customs policies and import duties vary significantly from one country to another. To avoid additional costs, it is recommended to contact your local customs office before placing an order.
We strive to ship your orders within 3 to 5 business days. However, during periods of high demand or unforeseen circumstances, this timeframe may be extended to up to 8 business days. Please note that we do not process orders on weekends, so Saturday and Sunday are not included in our business days. Be sure to check your spam or junk folders for any communications related to your order.