ARTICLE 1 – GENERAL CONDITIONS

We reserve the right to refuse access to our services to anyone, at any time, and for any reason. These general conditions apply to all transactions conducted through our website, anima-serpente.com. We are committed to applying them fairly and consistently, in accordance with our internal policies.

Please note that any content you provide (excluding credit card information) may be transmitted unencrypted, which may involve (a) transmissions over various networks, and (b) adjustments to conform to the technical requirements of connected networks or devices. However, credit card data is always protected by encryption during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services, as well as access or use of the services, without our prior written permission. This clause is intended to protect our intellectual property rights and prevent any unauthorized or abusive use.

The section headings in this agreement are provided for convenience only and do not limit or otherwise affect these conditions.

ARTICLE 2 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is incorrect, incomplete, or not current. The content provided here is for general information purposes only and should not be your sole source of decision-making. It is strongly recommended to consult other more accurate and current sources. If you choose to rely on the information available on this site, you do so with awareness of the potential limitations regarding accuracy, completeness, and timeliness.

The site may contain information that is not up to date. This data is inherently not updated regularly and is provided solely for reference purposes. We reserve the right to modify the content of this site at any time without any obligation to update the information already published. Therefore, it is advisable to monitor the site regularly for any changes.

ARTICLE 3 – CONCLUSION OF SALE

A sale on this site is considered finalized only after the payment has been verified and an order confirmation email has been sent to you. If a fraud risk or unresolved payment issue from a previous order is detected, we reserve the right to refuse or cancel the order.

ARTICLE 4 – MODIFICATIONS TO SERVICE AND PRICES

The prices of our products are subject to change at any time without notice. We also reserve the right to modify or discontinue the service, or any part of it, without notice. We shall not be liable to you or any third party for any price modification, suspension, or discontinuation of the service.

ARTICLE 5 – PRODUCTS, AVAILABILITY, AND SERVICES

Some of our products or services may be offered exclusively online and in limited quantities. These products are subject to our return policy for any exchange or potential refund. We do our best to represent the colors and images of our products as accurately as possible, although we cannot guarantee that the colors will appear exactly the same on your screen.

We reserve the right to limit the sales of our products or services to certain people, geographic areas, or jurisdictions at our discretion. We may also limit the quantities available of certain products. Product descriptions and prices may be changed at any time without notice, and we reserve the right to withdraw a product from our site at any time. Any offer of products or services on this site is void where prohibited by law.

We do not guarantee that all products, services, or information you obtain will consistently meet your expectations. Additionally, we do not guarantee that all potential errors in the service will be corrected. Although we are constantly working to improve our offerings, variations and imperfections may occur due to the nature of the products and services offered.

The prices and offers you see on our site are valid, but the availability of items depends on our stock as well as that of our suppliers. To offer you a wide range of products, our database is regularly updated based on the information received from our partners. However, immediate availability of products is not always guaranteed. Therefore, the availability of products depends on the stock of our suppliers.

If an ordered item is permanently out of stock with our supplier, we will immediately remove it from our site. In other cases, you can place a new order as soon as the item is available again.

In the event of a temporary stock shortage of an item you ordered, you will receive a notification by email. We understand that delivery time is important to you, which is why we will inform you of the estimated time at the time of your order, usually in the confirmation email. This time is calculated based on the availability of the item and shipping time.

Our partnership with various suppliers allows us to offer you a wide variety of products. However, this may affect the availability of the items displayed on our site, as each supplier manages its own stock and delivery times. We strive to provide accurate information on the availability of items, but delays or unforeseen circumstances beyond our control may occur, and we do our best to minimize these situations.

You can cancel your order at any time within 12 hours of placing it. We are committed to providing you with a satisfactory shopping experience and are available to answer any questions or concerns.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed on our site. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by the same customer account, the same credit card, or the same billing or shipping address. If we modify or cancel an order, we will make every effort to notify you via the email address, billing address, or phone number provided at the time the order was placed. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by unauthorized resellers.

You agree to provide accurate, complete, and up-to-date account and order information for every transaction made on our site. You agree to promptly update your information, including your email address and credit card details, to ensure that your transactions are processed smoothly and that we can contact you if necessary.

For more information, please refer to our return policy.

ARTICLE 7 – PRICING INFORMATION

At anima-serpente.com, we are committed to providing full transparency regarding the prices and associated fees of our products. The prices listed on our site are in Euros (€) and do not include shipping costs. These prices cover the cost of the products as well as handling and processing fees.

Please note that prices may change without notice, but products will be billed at the rate in effect at the time of your order confirmation. All transactions are conducted in Euros (€) and must be paid in this currency.

Customs duties or local taxes may be applied to your order depending on the destination country. These additional charges are the responsibility of the recipient. We recommend checking for any potential additional fees before finalizing your purchase.

ARTICLE 8 – LINKS TO THIRD-PARTY SITES

Certain content, products, or services available through our site may include materials from third parties.

The hyperlinks present on our site may redirect you to external websites that are not under our control. We are not obligated to verify or evaluate the content or accuracy of these sites, and we are not responsible for the content, products, services, or other elements available on these third-party sites.

We disclaim any liability for any damages or losses resulting from the purchase or use of goods, services, content, or any other transaction conducted on these third-party sites. It is strongly recommended to carefully read the privacy policies and terms of use of these third-party sites before proceeding with any transaction. Any claims or concerns regarding a product or service from these third parties should be directed directly to them.

ARTICLE 9 – PAYMENT INFORMATION

We offer various payment methods to suit your needs, including credit card, debit card, and PayPal payments.

To ensure the confidentiality of your personal and financial information, we use secure and certified payment systems. All transaction and payment data are encrypted using the SSL (Secure Sockets Layer) protocol.

Your security is paramount, so we do not store your payment information on our site and do not share it with any third party. All transactions are processed securely by our trusted payment partners.

We have also implemented procedures to detect and prevent fraud. If fraud or unauthorized transaction is suspected, we reserve the right to cancel the order and cooperate with the relevant authorities.

Please note that payment for your order must be made in full. Currently, installment or deferred payment options are not available.

ARTICLE 10 – USER COMMENTS, SUGGESTIONS, AND OTHER SUBMISSIONS

When you submit comments, suggestions, ideas, proposals, or other content at our request, whether online, by email, by postal mail, or otherwise (collectively referred to as “comments”), you grant us the right, at any time, to edit, copy, publish, distribute, translate, and otherwise use those comments without restriction, in any media. We are not obligated (1) to maintain the confidentiality of any comments; (2) to pay any compensation for any comments provided; or (3) to respond to any comments.

Although we value your comments, suggestions, and ideas, we cannot guarantee their confidentiality. We reserve the right to use them at our discretion, according to our business needs. If you prefer that your comments not be used in this manner, please do not submit them. By submitting comments, you acknowledge that they become the property of anima-serpente.com and that we can use them as we see fit.

We reserve the right, without obligation, to monitor, edit, or remove any content that we deem, at our sole discretion, to be in violation of the law or intellectual property rights, or that is offensive, defamatory, threatening, obscene, or otherwise inappropriate.

You agree that your comments will respect the rights of third parties, including copyrights, trademarks, privacy, personality, and other personal or proprietary rights. You agree that your comments will not contain illegal, defamatory, offensive, or obscene content, nor will they contain viruses or other malicious software that could compromise the operation of the service or any other linked website.

It is prohibited to use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of your comments. You assume full responsibility for the accuracy and truthfulness of any comments you post. We expressly disclaim any liability and obligation regarding any comments made by you or any other party.

ARTICLE 11 – SHIPPING DETAILS

We ship our products worldwide by collaborating with reliable and recognized delivery service providers.

Our goal is to process orders as quickly as possible, generally within 3 to 5 business days after receiving your order, although this period may extend up to 8 business days. Once your order is ready to be shipped, you will receive a confirmation email containing shipping details, along with a tracking number or a link to track your package.

Delivery time varies depending on the destination and the shipping method chosen. In general, packages are delivered within 8 to 18 business days after shipment. However, the location of our suppliers may influence the speed of delivery. In exceptional cases, this period may extend up to 30 business days. It is important to note that the preparation time for certain items is not included in the estimated delivery time, which may extend the total duration if additional preparation is needed before shipment.

ARTICLE 12 – PERSONAL INFORMATION

The collection and processing of your personal information on our online store are governed by our privacy policy. We invite you to review this policy to understand how we manage and protect your personal data. For more details, you can access our Privacy Policy on our site.

ARTICLE 13 – ERRORS, INACCURACIES, AND OMISSIONS

Although we do our best to ensure the accuracy of the information on our site and in our service, typographical errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, promotions, offers, shipping fees, delivery times, and item availability. We reserve the right to correct any error, inaccuracy, or omission, to modify or update information, and to cancel orders in case of inaccuracies, at any time and without notice, including after you have placed your order.

Please note that we are not obligated to update, modify, or clarify the information on the site or any associated website, except as required by law. Therefore, no specific update or refresh date on the site should be taken to indicate that the information has been modified or updated.

ARTICLE 14 – PROHIBITED USES

In addition to the other prohibitions set forth in these Terms and Conditions of Sale and Use, you are prohibited from using our site for:

(a) Illegal purposes: You agree to use the site only for lawful purposes, in compliance with all applicable laws and regulations.

(b) Encouraging illegal activities: You must not encourage others to engage in illegal activities.

(c) Compliance with laws: It is prohibited to violate any regional ordinance, law, rule, or regulation, whether local, national, or international.

(d) Intellectual property rights: You agree not to infringe upon our intellectual property rights or those of third parties.

(e) Respect and non-discrimination: The site must not be used to harass, abuse, insult, defame, intimidate, or discriminate against anyone based on their gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability.

(f) Accuracy of information: You must not provide false or misleading information.

(g) Computer security: It is strictly forbidden to upload or transmit viruses or any other malicious code that could compromise the functionality of the Service, any associated website, or the Internet.

(h) Privacy protection: It is prohibited to collect or track the personal information of others without their consent.

(i) Prohibited online practices: Practices such as spam, phishing, domain hijacking, data mining, browsing, or web scraping are strictly prohibited.

(j) Moral use: The site must not be used for immoral or obscene purposes.

(k) System security: It is strictly prohibited to interfere with the security measures in place on our site, any associated website, or the Internet.

We reserve the right to terminate your use of the Service or any associated website in the event of a violation of these prohibitions.

ARTICLE 15 – DISCLAIMER OF WARRANTIES, RETURNS, REFUNDS, WITHDRAWAL, AND LIMITATION OF LIABILITY

You expressly acknowledge that the use of our Service, or the inability to use it, is at your own risk. The Service, as well as all products and services provided through it, are provided “as is” and “as available,” except as otherwise stated by us. No warranty, express or implied, is given, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

This absence of warranty applies to all aspects of the Service and all products and services provided without exception. We expressly disclaim any liability regarding these warranties.

Anima Serpente, as well as its directors, employees, affiliates, agents, subcontractors, interns, suppliers, service providers, and licensors, disclaim all liability in the event of injury, loss, claim, or damage, whether direct, indirect, incidental, punitive, special, or consequential. This includes, but is not limited to, loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether arising from a contract, tort (including negligence), strict liability, or otherwise, arising from the use of any service or product obtained through this Service.

This disclaimer of liability also applies to any claims related in any way to the use of the Service or any product, including any errors or omissions in the content, as well as any loss or damage resulting from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service. Even if you have been advised of the possibility of such damages, Anima Serpente and its affiliates shall not be held liable in any case.

In some jurisdictions, certain limitations of liability may not apply. In such cases, our liability will be limited to the extent permitted by the applicable law.

We are committed to providing you with the best shopping experience possible. In case of a defect or non-conformity of an item, our return and refund policy is designed to ensure your satisfaction.

You have 14 business days to request an exchange or refund if the item is defective or does not meet your expectations. To benefit from this policy, the item must be returned in its original packaging, accompanied by all accessories and documents. Clothing items must be intact and never worn. For conforming items, additional fees may apply, and return shipping costs are the customer’s responsibility.

If a refund is necessary, it will be processed within a maximum of 14 business days from the receipt of the returned item.

If you do not receive your refund within this period, we advise you to check with your bank. If the issue persists, please do not hesitate to contact us for assistance.

If an item is damaged during transport, please inform us immediately so we can resolve the situation with the carrier.

To initiate a return or refund request, please contact our customer service by email at info@anima-serpente.com. We are committed to responding to you as soon as possible and providing the necessary instructions for returning the item.

ARTICLE 16 – SEVERABILITY OF CLAUSES

If any provision of these Terms and Conditions of Sale and Use is deemed unlawful, invalid, or unenforceable by a competent authority, that provision shall be enforced to the fullest extent permitted by law. The unenforceable portion will be considered severed from these conditions, without affecting the validity or enforceability of the remaining provisions.

ARTICLE 17 – TRANSFER OF OWNERSHIP AND RISK

Full ownership of the products you purchase on this site is transferred to you once full payment has been made. The risks associated with loss or damage of the products are transferred to the buyer at the time of delivery when you take possession. It is essential to understand these principles when making your purchase, as they have legal significance. By accepting our general terms of sale, you acknowledge having taken note of our policy regarding the transfer of ownership and risks and agree to these terms in an informed manner.

ARTICLE 18 – TERMINATION

The obligations and responsibilities of the parties incurred prior to the termination of this agreement shall survive the termination of this agreement for all purposes. These Terms and Conditions of Sale and Use will remain in effect until terminated by either you or us. You may terminate these terms at any time by notifying us that you no longer wish to use our services. On our part, we reserve the right to terminate this agreement at our discretion, including in the event of a breach of the terms by you, without notice. Upon termination, you remain responsible for all amounts due up to the effective date of termination. We also reserve the right to restrict or prohibit your access to our services, in whole or in part, depending on the circumstances.

ARTICLE 19 – ENTIRE AGREEMENT

Please note that our failure to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use does not constitute a waiver of such right or provision.

By placing an order on our site, you agree to our general terms of sale and pricing. You also confirm that you have read these terms and waive the right to invoke any contradictory document, including your own general terms of purchase. Placing an order on our site constitutes full acceptance of our general terms of sale.

We strongly recommend that you read these terms carefully before finalizing your order. If you have any questions or concerns, do not hesitate to contact us. Our team is here to help you understand our policies and ensure a clear and satisfying shopping experience.

These Terms and Conditions of Sale and Use, along with any other policies or rules posted on this site or in connection with the Service, constitute the entire agreement between you and us. They govern your use of the Service and supersede any prior communication, proposal, or agreement, whether oral or written, between you and us (including any previous version of the Terms and Conditions of Sale and Use).

In the event of doubt or ambiguity in the interpretation of these Terms and Conditions of Sale and Use, no unfavorable interpretation shall be held against the drafting party.

ARTICLE 20 – GOVERNING LAW

These Terms and Conditions of Sale and Use, as well as any other agreement related to our services, are governed by and interpreted in accordance with the laws of Switzerland.

ARTICLE 21 – CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE

These Terms and Conditions of Sale and Use may be modified from time to time. We commit to publishing any updates on our site to keep you informed of changes.

It is your responsibility to regularly review these terms to ensure you are aware of any changes. If you continue to use our services after an update, this means that you accept the new terms.